Shipping policy
Please contact us if you have any issues and we’ll do our best to resolve the problem for you. If you would like to return or exchange an item, please contact us within 10 days of receiving the order and before sending the item back. Items sent back to us without first making contact may not be eligible for a refund. We suggest insurance and tracking on all returns, the item needs to be undamaged and unaltered from its original condition, and we must receive the item back within 30 days of your receipt of the package. Shipping and handling charges will not be refunded.
SHIPPING DAMAGE: Although we package our items with extreme care, if your item arrives with shipping damage, please e-mail us within 14 days, along with photos of the damaged item and its original packaging and we'll help file a claim with USPS. We purchase insurance on all shipped items. Do not return the item to us, otherwise we will not be able to issue a refund.
INTERNATIONAL BUYERS: All international taxes and fees are the responsibility of the buyer.
PRODUCT CARE INFO:
Any abrasive action on your cement sculpture can change the surface qualities. We recommend handling with care. We do not recommend submerging the cement spheres for any extended time and use only water to clean, if necessary.